Return and Refund Policy

Return and refund policy

The Introduction

Online shopping offers great convenience and a wide selection of products, but there may be the possibility of receiving a product that does not meet your expectations. Our returns and refunds policy is designed to handle such situations, providing clear instructions on how to return the product and get a refund.

Return and Refund Policy Overview

We’ve made online shopping easy. Shantity.com Made easy with our customer satisfaction guarantee even after purchase. This means you have a full week to decide if the product is right for you. We understand that products may not meet your expectations or arrive damaged. To ensure a smooth and efficient returns process, we have set out a set of guidelines that must be followed.

Return within 7 days

If you wish to return an item, this must be done within 7 days of receiving your order. This period of time allows you enough time to evaluate the item and determine if it meets your expectations. After this period, we will not accept returns.

Eligibility for return

Before returning any product, it is essential to review our return terms at Shantity.com To ensure that the product is eligible for return. By reviewing the return conditions, you can determine if your product is eligible for return.

Return of products from specific countries

For customers from GCC countries, North America, Canada, New Zealand, Australia, EU countries, and England can return the product for any reason without having to mention the reason for the return provided that the product is in its original condition and Provide proof of purchase, such as an order number or invoice.

Contact the Customer Service

To initiate the return process, you must contact our customer service. You can reach us by sending an email to Return@shantity.com. Our specialized team will guide you through the necessary steps and provide you with the required information.

Product return terms (rest of the world)

In order to successfully return a product, certain conditions must be met. These conditions are in place to ensure the integrity of the return process and protect both the customer and the company.

Proof of purchase

To initiate a return, you must provide proof of purchase, such as an order number or invoice. This information helps us verify the transaction and ensure the validity of your return.

Valid reason for return

The reason for the return must be valid and meet our return acceptance terms. Common valid reasons include receiving a damaged, defective, incorrect item, or in the wrong size or color. If your item falls into these categories, we will refund 100% of the amount, including shipping fees.

Product Care

It is essential that you take proper care of any products you wish to return. Products must be returned in their original condition, unused, and with all original packaging intact. Failure to take proper care of the products may result in your return, exchange or refund being refused.

Damaged or missing products

In the rare event that an item is damaged or lost during transit, please contact our customer service within 24 hours. We will guide you through the claim process and provide you with necessary instructions. When returning damaged or missing items, remember to include all items, including any free promotional gifts received with your purchase. Failure to return all items may result in your return being refused.

Quality Check and Refund

Once we receive your returned item, we will perform a quality check to ensure it meets our standards and return requirements. If the quality check is successful, we will contact you to arrange a refund or exchange.

Successful quality inspection

If the quality check is successful, we will process your refund, excluding any delivery charges you paid when ordering. Your refund will be issued using the same payment method used for the original purchase. You can expect to receive your refund within a reasonable amount of time, depending on your bank or payment processor.

Failed quality check

In some cases, the quality check may be unsuccessful. This may happen if the returned product does not meet the return conditions or if it has been used or damaged beyond what is considered reasonable. If the quality check is unsuccessful, we will not issue a refund, and the product will be returned to you.

Refund Processing

Refunds are processed quickly upon receipt of returned/exchanged items and completion of quality check. It may take some time for the refund to reflect in your account, depending on your bank or payment processor. We appreciate your patience during this process and assure you that we will do our best to resolve any refund issues quickly.

Conclusion

Our Returns Refunds Policy aims to provide a transparent and fair process for our customers. We understand that sometimes things don’t go as planned, and we are committed to resolving any issues to your satisfaction. By following the instructions provided and contacting our customer service, you can initiate a return and receive a refund or exchange for eligible items.